Refund policy

Return Policy

We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bandsam.com. Please note that return address provided in our approval email. (Do not use the shipping address from your original package.)

Ship your return within 7 days of approval.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bandsam.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bandsam.com.

 

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party you have nominated, receive the last item of your order. Weekends and public holidays are included in this period.

To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires. You can do this by submitting a return or cancellation request through your account. If you checked out using a phone number only (without an email address), please use the return request link in your SMS order confirmation instead.

Once you have notified us, you must return the goods to us without undue delay and no later than 14 days after the day you informed us of your withdrawal.

We will reimburse all payments received from you, including the cost of standard delivery (excluding any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer). We will process the reimbursement without undue delay and no later than 14 days after we receive the returned goods.