Shipping policy
We are committed to making your shopping experience effortless, wherever you are.
We offer FREE shipping to most countries around the world.
For few selected regions, standard shipping fees may apply. Please check the estimated shipping fee by region at the end of this page.
Order Processing Time
Order processing takes 1-3 business days before shipment. Once your order is dispatched. Delivery estimates are approximate and may vary based on your location.
All orders come with a tracking number, which you will receive when we ship out your order. Orders can be tracked on our website, using the tracking number received by email. Please click on this link to track your order.
Order Cancellations
Orders cannot be canceled after confirmation.
To request a cancellation before your order ships, please contact Customer Service at info@bandsam.com.
Please note that cancellations are not guaranteed. Our customer service team will notify you whether your cancellation request was successful.
Not within our Control
-
Unpaid Tariffs
The order will be destroyed if the customs duties are not paid on time. -
Customs Delays
Delays in inspection or clearance by local customs. - Address Errors / Change of Address
Insufficient or incorrect address details and post-order changes. - Post-Delivery Losses
If the shipment is marked as delivered. - Parcel Refusal
When the recipient refuses to accept delivery of a parcel.
Shipping Time
The following information provides an estimate of the shipping timeframe for your order.
Asia:
| Country | Estimated Delivery Time | Shipping Cost |
| Bahrain | 8-15 working days after dispatch | Free Standard Shipping for orders over $50 or $10 USD |
| China | 1-3 working days after dispatch | Free Standard Shipping |
| Hong Kong | 1-3 working days after dispatch | Free Standard Shipping |
| India | 7-12 working days after dispatch | Free Standard Shipping |
| Kuwait | 8-12 working days after dispatch | Free Expedited Shipping for orders over $50 or $6 USD |
| Macao SAR | 1-5 working days after dispatch | Free Standard Shipping |
| Malaysia | 8-12 working days after dispatch | Free Standard Shipping |
| Oman | 6-13 working days after dispatch | Free Standard Shipping |
| Philippines | 8-16 working days after dispatch | Free Standard Shipping |
| Qatar | 8-16 working days after dispatch | Free Standard Shipping for orders over $50 or $7 USD |
| Saudi Arabia | 6-12 working days after dispatch | Free Standard Shipping for orders over $50 or $6 USD |
| Singapore | 4-9 working days after dispatch | Free Standard Shipping for orders over $50 or $2 USD |
| Thailand | 5-13 working days after dispatch | Free Standard Shipping |
| United Arab Emirates | 6-13 working days after dispatch |
Free Standard Shipping for orders over $50 or $3 USD |
| Vietnam | 5-9 working days after dispatch | Free Standard Shipping |
Europe:
| Country | Estimated Delivery Time | Shipping Cost |
| Austria | 5-9 working days after dispatch | Free Standard Shipping |
| Belgium | 3-7 working days after dispatch | Free Standard Shipping |
| Bulgaria | 9-15 working days after dispatch | Free Standard Shipping |
| Croatia | 9-16 working days after dispatch | Free Standard Shipping |
| Cyprus | 9-16 working days after dispatch | Free Standard Shipping |
| Czechia | 9-15 working days after dispatch | Free Standard Shipping |
| Denmark | 5-9 working days after dispatch | Free Standard Shipping |
| Estonia | 9-16 working days after dispatch | Free Standard Shipping |
| Finland | 9-16 working days after dispatch | Free Standard Shipping |
| France | 5-9 working days after dispatch | Free Standard Shipping |
| Germany | 4-8 working days after dispatch | Free Standard Shipping |
| Greece | 9-16 working days after dispatch | Free Standard Shipping |
| Hungary | 9-16 working days after dispatch | Free Standard Shipping |
| Ireland | 9-16 working days after dispatch | Free Standard Shipping |
| Italy | 5-10 working days after dispatch | Free Standard Shipping |
| Latvia | 9-16 working days after dispatch | Free Standard Shipping |
| Luxembourg | 9-16 working days after dispatch | Free Standard Shipping |
| Malta | 9-16 working days after dispatch | Free Standard Shipping for orders over $50 or $3 USD |
| Netherlands | 5-10 working days after dispatch | Free Standard Shipping |
| Norway | 9-16 working days after dispatch | Free Standard Shipping |
| Poland | 4-9 working days after dispatch | Free Standard Shipping |
| Portugal | 9-16 working days after dispatch | Free Standard Shipping |
| Romania | 9-16 working days after dispatch | Free Standard Shipping |
| Slovakia | 8-15 working days after dispatch | Free Standard Shipping |
| Spain | 4-9 working days after dispatch | Free Standard Shipping |
| Sweden | 5-9 working days after dispatch | Free Standard Shipping |
| Switzerland | 9-16 working days after dispatch | Free Standard Shipping |
| United Kingdom | 3-8 working days after dispatch | Free Standard Shipping |
North America:
| Country | Estimated Delivery Time | Shipping Cost |
| Canada | 6-10 working days after dispatch | Free Standard Shipping for orders over $50 or $5 USD |
| Mexico | 5-25 working days after dispatch |
Free Standard Shipping for orders over $50 or $4 USD |
| United States | 6-13 working days after dispatch |
Free Standard Shipping for orders over $50 or $5 USD |
Oceania:
| Country | Estimated Delivery Time | Shipping Cost |
| Australia | 6-13 working days after dispatch |
Free Standard Shipping |
| New Zealand | 6-13 working days after dispatch |
Free Standard Shipping for orders over $50 or $2 USD |
If your region is not listed in the tables above, kindly contact us at info@bandsam.com to inquire about the possibility of delivery to your address.